Shipping & Delivery
- Orders are shipped through trusted courier partners.
- Free shipping orders may be dispatched via surface or express shipping depending on destination, service availability, and courier pickup schedules.
- Delivery timelines are estimates and may vary due to weather, operational delays, festivals, or courier-related issues.
- Customers are responsible for providing accurate shipping details.
Returns & Refunds & Replacements
- Due to the perishable nature of chocolate products, all sales are final.
- Once an order is delivered, it is not eligible for return, refund, or exchange.
- Deviya is not responsible for product softening, minor shape variations, or cosmetic changes caused by transit or weather conditions. Refrigerate before consumption for the best experience.
- In the rare event that an incorrect product is delivered, customers must contact us within 24 hours of delivery with photographs of the sealed package and product.
Contact
For any questions regarding your order, please contact us at experience@deviya.in, or you may contact us through Deviya.in.